HYDE - SUPPORT
Welcome to Hyde. We’re here to help.
If you have questions about your order, our products, or anything else related to Hyde, please review the information below or reach out to our support team directly.
CONTACT US
For all support inquiries, please email us at: hydeinquery@gmail.com
We aim to respond to all inquiries within 1–2 business days, excluding weekends and holidays.
ORDER SUPPORT
If your question is related to an order, please include the following in your email to help us assist you more quickly:
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Full name used on the order
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Order number
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Email address used at checkout
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A brief description of the issue
SHIPPING & DELIVERY
Once an order has shipped, you will receive a confirmation email with tracking information. Please allow time for tracking updates to appear, as carriers may take up to 24–48 hours to reflect movement.
If your package appears delayed or marked as delivered but not received, contact us and we’ll help resolve your issue.
PRODUCT QUESTIONS
Have questions about Hyde products, ingredients, usage, or availability? Feel free to reach out — we’re happy to help clarify anything before or after your purchase.
RETURNS & ISSUES
If there’s an issue with your order or product upon arrival, please contact us as soon as possible. Include photos if applicable so we can resolve things quickly and fairly.
ADDITIONAL INFORMATION
Support inquiries are handled via email only at this time. Please ensure messages are sent from a valid email address so we can respond without delays.
Thank you for choosing Hyde — we appreciate your support.