RETURN & REFUND POLICY
Due to the consumable and hygienic nature of our products, all sales are subject to the policy outlined below. By placing an order on hydenic.com, you agree to these terms.
ALL SALES ARE FINAL ON OPENED PRODUCTS
For health, safety, and regulatory reasons, we do not accept returns or exchanges on any opened, used, or tampered-with products.
Once a package has been opened or a seal broken, the product is considered final sale and non-returnable.
UNOPENED & UNUSED PRODUCTS
We may accept returns only if the product meets all of the following conditions:
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The product is unopened, unused, and sealed
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Original packaging and safety seals are intact
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The return request is made within [14 days] of delivery
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Proof of purchase is provided
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Returns that do not meet these requirements will not be accepted.
NON-RETURNABLE ITEMS
The following items are non-returnable and non-refundable:
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Opened or used Hyde strips/gum
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Products with broken safety seals
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Clearance or promotional items
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Gift cards
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Orders marked “Final Sale”
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Returns submitted outside the approved return window
HOW TO REQUEST A RETURN
To request a return authorization, please contact us before sending any product back at:
Email: hydeinquery@gmail.com
Include:
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Your order number
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The item(s) you wish to return
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Reason for the request
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Returns sent without authorization will not be accepted.
RETURN SHIPPING
- Customers are responsible for return shipping costs unless the product arrived damaged or incorrect.
- Returned items must be shipped using a trackable shipping method.
- Original shipping charges are non-refundable.
- We are not responsible for lost or damaged return shipments.
DAMAGED, DEFECTIVE, OR INCORRECT ORDERS
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, include:
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Your order number
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A description of the issue
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Clear photos of the product and packaging
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If approved, we may offer a replacement or refund, at our discretion.
REFUND PROCESSING
Approved refunds will be issued to the original payment method within 5–10 business days after inspection and approval.
Refund timing may vary depending on your payment provider.
HEALTH DISCLAIMER
Individual experiences with xotine products may vary. Dissatisfaction due to taste preference, strength preference, or personal reaction does not qualify for a return or refund unless the product is defective.
POLICY UPDATES
We reserve the right to update or modify this Return & Refund Policy at any time.
Changes will take effect immediately upon posting to the Site.
CONTACT US
If you have questions regarding this policy, please contact:
Email: hydeinquery@gmail.com
Website: https://hydenic.com